IT HelpDesk

If you've checked the Help website and still need assistance, the first place to go for help should be the IT HelpDesk. Our IT HelpDesk provides front-line user support services for staff and students. You can find a list of help topics on our HelpDesk site.

Service Times
During working hours on weekdays, we will try our best to attend to your request within 4 hours. It may take more time during evenings and weekends.

Instant Help

If you've got an urgent IT problem, call us.

    +94 11 2903 421
    Monday to Friday, 8am-4pm

Excludes bank holidays and University closure days.

Repair Your Computer (Staff Only)

We will install University standard software portfolio, including MS Office, and drivers for multi-functional devices/printers. Our team will then contact you to discuss any additional software and hardware requirements you may have and the installation of your computer. Also, We will provide some support for hardware faults and replacements.

    +94 11 2903 422
    Monday to Friday, 8 am-4 pm

* Please note that you must hand over your computer to the Repair Room at ICT Centre. We are not arranging pickup or delivery
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